My Ill-Fated Journey with Comcast Support

August was a bad month. Getting into the complete picture of why is far beyond the scope of one post, so I'm going to focus on the issue most visible to people following me in the internet spaces: my issues with Comcast and my internet service. This is long so I've chunked it into chapters to not flood timelines.

( 10 Aug: The Beginning )

( 14 Aug: The Initial Support Request )

( 18 Aug: Tier 1 Hell )

( 21 Aug: Tech Visit #2 )

( 22 Aug: A Glimmer of Hope? )

( 27 Aug: Ghosted by Comcast Support )

( 2 Sep: Escalation #4 )

( 5 Sep: Improvement! )

( 10 Sep: Resolution )

( 23 Sep: Recurrence )

( 29 Sep: First Major Issues )

( 3 Oct: Service Unusable )